Contact dicelucky — We Are Here to Help
Have a question, need support, or want to explore a partnership? The dicelucky team is ready to assist you. Choose the most convenient way to reach us on dicelucky.com — we respond to most inquiries within 24 hours.
Visit diceluckyResponse Time Expectations
We take every inquiry seriously and strive to respond as quickly as possible. Here is what you can expect based on the type of request and your plan level.
| Channel | First Response | Resolution |
|---|---|---|
| Live Chat | Under 5 minutes | Same session |
| Under 24 hours | 1-3 business days | |
| Phone | Immediate | Same call or follow-up |
| Contact Form | Under 24 hours | 1-3 business days |
İletişime Geçin
Multiple ways to reach the dicelucky team. Pick the channel that works best for your situation — whether it is a quick question or a detailed business proposal.
Response within 24 hours
Mon-Fri, 9AM-6PM EST
Instant response during business hours
Suite 100, New York, NY 10001
Department Contacts
For faster routing, contact the relevant department directly. Each team has dedicated staff to handle specific types of inquiries.
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible. Please provide as much detail as you can so we can route your request to the right department.
Before You Contact Us
Many common questions are already answered in our resources. Checking these first might save you time and get you an instant answer.
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Stay connected with dicelucky across social media platforms. Follow us for product updates, community highlights, and behind-the-scenes content.
Business Hours
Our team operates across multiple time zones to provide the widest possible coverage. Live chat and phone support follow the schedule below (all times in EST).
"Email support is available 24/7. Messages received outside business hours are prioritized first thing the next morning. Urgent issues are flagged automatically."
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Live chat during business hours provides the fastest response. For after-hours inquiries, email is monitored and urgent issues are escalated.
Our primary support language is English, but we have team members who can assist in several other languages. Let us know your preference when reaching out.
Use the contact form and select "Bug Report" or "Feature Request" as the subject. Our product team reviews all submissions and prioritizes based on impact.
Yes. Enterprise plan subscribers receive a dedicated account manager, priority support queue, and custom SLA agreements tailored to their organization's needs.